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How Buyers Contact Sellers

Wondering who actually sees your listing and how they reach you? There are two audiences: licensed agents with direct MLS access, and the general public browsing sites like Zillow and Realtor.com. Here's how each one contacts you.

Licensed Agents

Agents log into the MLS directly and see your contact info and showing instructions. They call, text, or email you to schedule showings or submit offers — the same way they would for any other listing.

The General Public

Buyers browsing Zillow, Realtor.com, or Homes.com see the phone number published with your listing — which is your own number by default — and can call or message you directly.

If You'd Rather Not Publish Your Personal Number

The optional Call Forwarding upgrade swaps in a dedicated number that forwards straight to your phone, so every call still reaches you without your personal cell being posted publicly. See more on whose contact info shows on Zillow →

Frequently Asked Questions

Do I miss inquiries if I don't buy an upgrade?

No. Your contact info is published with your listing by default, so both agents and the public can reach you directly without any add-on.

How do agents contact me versus the public?

Agents see your info and showing instructions directly inside the MLS. The public sees the same phone number wherever your listing syndicates, like Zillow and Realtor.com.

Can I keep my personal number private while still being reachable?

Yes, with the optional Call Forwarding upgrade, which publishes a dedicated number that forwards to you instead of your personal cell.

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